Changes to our policy regarding aged pending applications

We have introduced a new policy to help manage old applications.

From Monday 28 October, any pending applications older than 365 days will be automatically removed from our system.

This change will help you manage pending applications more efficiently, and will also ensure clients have been provided with the latest copies of product offer documents when applying.

You may see this change reflected in your ‘Manage Applications’ page as pending applications older than one year are removed from the list.

Note: This policy will not impact saved (but not yet submitted) applications.

Need more information?

If you have any questions, please contact us.

Published: 25 October 2019