Changes to our policy regarding aged pending applications

We have updated our policy to help manage old applications.

Since 6 April 2020, any pending applications older than 120 days are now being automatically removed from our system.

This change will help you manage pending applications more efficiently, and will also ensure clients have been provided with the latest copies of product offer documents when applying.

You may see this change reflected in your ‘Manage Applications’ page as pending applications older than 120 days are removed from the list.

Note: This policy will not impact saved (but not yet submitted) applications.

Need more information?

If you have any questions, please contact us.

Updated: 11 May 2020

Published: 25 October 2019