Important update for trading accounts settling to a Third-Party provider

As part of our Market Integrity Obligations, we are required to validate holdings before the execution of sell orders into the market. These checks are not automated for online orders on accounts which settle DVP to a third party provider (margin loan or investment platform).

What this means for you

From Friday, 30 August 2019, we will remove online trading on these accounts. Please follow the below instructions to place any future orders from this date:

Buy orders settling via DVP

Please call the Adviser Services Team on 1800 252 351 who will place or amend the order for you.

Sell orders settling to CommSec Adviser Services Investment Loans

  1. Please call the Adviser Services Team on 1800 252 351.
  2. The Adviser Services Team will verify that your client/s have sufficient stock to sell and place the trade for you.

Sell orders settling via DVP*

  1. Email a screenshot or statement from the day of trade showing the date and the holdings you wish to sell to AdviserTrading@cba.com.au.
  2. Once you have emailed the information please call the Adviser Services Team on 1800 252 351.
  3. The Adviser Services Team will verify that your client/s have sufficient stock to sell and place the trade for you.

* Alternatively, you can add CommSec Adviser Services as an authority on your client’s account and we can contact the provider directly to verify the holdings, removing the need for you to provide a screenshot or statement. Please contact your Third-Party provider to obtain instructions on how to add CommSec Adviser Services as an authority on the client account then notify the Adviser Services Team once complete.

We apologise for any inconvenience this may cause and thank you for your patience. If you have any questions or would like more information contact your Business Development Manager, or call us on
1800 252 351
between 8.30am and 6.00pm (Sydney time), Monday to Friday.

Published: 26 August 2019