Updates to Terms & Conditions and other documents for changes to external dispute resolution provider effective 1 November 2018

Please be advised that from 1 November 2018, the external dispute resolution provider changes from the Financial Ombudsman Service (FOS) to the Australian Financial Complaints Authority (AFCA). From today onwards you can contact them via:

  • Website afca.org.au;
  • Email info@afca.org.au;
  • Phone 1800 931 678; or
  • By mail to:

    Australian Financial Complaints Authority
    GPO Box 3
    Melbourne VIC 3001

Due to this change we have updated our Terms and Conditions along with a number of other documents including:

  • Product Disclosure Statements
  • Financial Services Guide
  • Privacy Policy
  • General Information Statement
  • Credit Guide
  • What it means to be a third party mortgagor
  • What it means to be a guarantor

All updated documents can be found by visiting the relevant Product tab of our Forms page.

If you have questions or would like more information, please contact us.

Published: Wednesday, 31 October 2018