Issuer to CHESS Sponsored holding transfer requests, now available online

What’s new?

We are excited to announce you can now submit and validate requests to transfer your clients’ Issuer Sponsored (SRN) holdings to their CommSec Adviser Services CHESS Sponsored Trading account online.

Online validation for requests means you get a response on the likely success of the transfer instantly. Where validated* we will provide you with the number of units available to transfer to help ensure no units are unintentionally left behind. Where we are unable to validate (e.g. due to registration details not matching) you will be able to take action to resolve sooner, saving you and your clients’ time.


Step 1: Once logged in to your CommSec Adviser Services account, navigate to Administration > Payments & Transfers > Transfer Holdings.

Step 2: Complete the online Transfer Holdings form

Step 2

Step 3: Validate the request. A green box will appear if the details entered have been successfully validated and the units available to transfer.

If validation is unsuccessful, a red box will appear and you will need to correct the registration details with either CommSec Adviser Services or the Share Registry before proceeding.

Step 3

If the details are unable to be verified at the time of the request, an orange box will appear explaining they will need to be manually checked by CommSec Adviser Services.

Step 3

Step 4: Review and submit the transfer. Click ‘Proceed’ to continue to the review page. Check the details and then click ‘Submit’. A green tick will appear once the request has been submitted to us. We will then attempt to process your request. If accepted, your client’s holdings should visible online in their account within 1 to 3 business days.


Why wasn’t my request able to be validated straight away? We are currently only able to complete instant verification when the holdings are held with Computershare or Link Market Services. If your clients’ shares are held with a different registry we will need to manually verify these.
I submitted an Issuer to CHESS Transfer request online. How come I can’t see my client’s shares in their portfolio? After you have submitted the request, it needs to be accepted by the registry. Once accepted, you should be able to see the shares in your client’s online portfolio within 1-3 business days.
How can I check where my client’s transfer request is up to? Once the transfer has been processed you will either receive a confirmation or rejection email to confirm whether the transfer has been processed or if your clients’ details need updating.

More information

If you have questions, please feel free to contact your Business Development Manager, Relationship Manager or call us on 1800 252 351 between 8:30am – 6:00pm (Sydney time), Monday to Friday.

*Validation is currently undertaken with two share registries, Link Market Services and Computershare which cover most ASX listed securities. Securities held with any other share registry will be manually validated. Validation is subject to availability at the time your transfer is submitted.

The information in this website has been prepared without taking account of your objectives, financial situation or needs. Because of this, you should consider its appropriateness, having regard to your objectives, financial situation and needs and, if necessary, seek appropriate professional advice. If a Product Disclosure Statement is available in relation to a particular financial product, you should obtain and consider that Product Disclosure Statement (PDS) before making any decisions about whether to acquire the financial product. Any securities or prices used in the examples on this website are for illustrative purposes only and should not be considered as a recommendation to buy, sell or hold. Past performance is not indicative of future performance.

This site is directed and available to and for the benefit of Australian residents only.

Portfolio Service is offered by Australian Investment Exchange Limited (AUSIEX) ABN 71 076 515 930 AFSL 241400 (under the brand CommSec Adviser Services) and Colonial First State Custom Solutions (CFSCS), which is the registered business name of Avanteos Investments Limited (AIL) ABN 20 096 259 979 AFSL 245531. CommSec Adviser Services is a brand of Commonwealth Bank of Australia (the Bank) ABN 48 123 123 124 AFSL and Australian credit licence 234945. CFSCS and AUSIEX are wholly owned but non-guaranteed subsidiaries of the Bank. Portfolio Service provides access to the Trading Account, Accelerator Cash Account (ACA) and Managed Investments Account. The Managed Investments Account is an investor directed portfolio service (IDPS) operated by CFSCS. Share Trading is a service provided by AUSIEX, a participant of the ASX Group and Chi-X Australia. Fees and charges apply. For a complete outline of what your obligations are when you buy or sell shares please review the

Share Trading Terms and Conditions document.The ACA and Term Deposit is a deposit product issued by the Bank and administered by AUSIEX, under the brand CommSec Adviser Services. Fees and charges apply. Please consider the General Information Statement and the Terms and Conditions documents for each product.

The Investment Loan and CALIA+ lending products under the CommSec Adviser Services brand are provided by the Bank and are administered by the Bank’s wholly owned but non-guaranteed subsidiary Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814, a participant of the ASX Group and Chi-X Australia. Applications are subject to credit approval. Fees and charges apply. Please consider the Investment Loan Product Disclosure Statement before making any decisions about whether to acquire the financial product. Only investors who fully understand the risks associated with gearing into investments should apply.

Investment Management services under the CommSec Adviser Services brand are provided by AUSIEX. Information provided about Investment Management services on this website is not advice and has been prepared for wholesale and Australian Financial Services Licence (AFSL) holding clients only.

Published: 07 December 2017