We offer two types of Investment Loans with slightly different features to suit different investor needs:

• One with a 10% buffer and features aimed at investors predominantly investing into Managed Funds; and
• One with a 5% buffer and features aimed at investors predominantly investing into direct listed equities.

There are also other different product features such as LVRs and margin call clearance time which can be viewed on either the Accepted ASX Listed Equities list or Accepted Managed Fund list.

We have a comprehensive accepted securities list with over 500 ASX Listed Securities, 1,600 Managed Funds and 350 Investment Platforms and SMAs. Each accepted security has a lending ratio which indicates the maximum we can lend against. Our lending ratios are generally between 40% up to 80% depending on the investment loan type.

We offer two types of Investment Loan with slightly different features to suit different investor needs:

• One with a 10% buffer and features aimed at investors predominantly investing into Managed Funds; and
• One with a 5% buffer and features aimed at investors predominantly investing into direct listed equities.

The maximum amount your clients can borrow depends on:

• How much money they have to invest and the value of the assets they provide as security
• Which shares or managed funds your clients invest in, as we lend different amount for different types of investments.
• The Borrowing Limit for each accepted security is set out in our Accepted Securities List. Borrowing Limits, which we determine, may change from time to time at our discretion.

A Margin Call occurs when:

• A client’s current Loan to Value Ratio (LVR) exceeds the Margin Call LVR; or
• A client’s current LVR exceeds the Maximum Gearing Ratio

A Margin Call can occur when:

• The loan value increases due to withdrawals or interest capitalisation;
• The market value of your client’s portfolio falls;
• We reduce the LVR of an investment securing a client’s investment loan; or
• We reduce the Buffer amount.

• We will take reasonable steps to notify you and your affected client(s) by SMS, email or phone. You must ensure you are contactable at all times in the event of a Margin Call and keep us informed of any changes to your contact details or your clients'.
• Your clients' gearing levels must be adjusted within the timeframes stipulated in the Terms & Conditions so that it is below the lower of:
  • The Base LVR; and
  • The Maximum Gearing Ratio

If a Margin Call is triggered on a client’s account, the following resolutions are available:

• Reduce loan balance by depositing money into the investment loan;
• Add accepted shares or managed funds to increase portfolio value; or
• Sell a sufficient amount of the portfolio to reduce loan balance and gearing level.

All investments are subject to risk. This means that your clients may lose money on their investments or fail to meet their financial objectives.

The key risks of an Investment Loan include:

• Adverse market conditions may result in portfolio value being reduced and subsequently gearing level may increase, triggering a Margin Call.
• We may reduce or remove the LVR applied to some or all of your clients' investments, or their portfolio as a whole at any time, which may result in a Margin Call.
• The variable interest rate may increase resulting in higher interest costs, which may exceed the portfolio’s return.
• Margin Calls may require investments to be sold by you or us quickly at unfavourable prices and may trigger unwanted capital gains or losses if your client is unprepared.
• Tax legislations or marginal tax rates may change and have an adverse impact on the client’s tax position.
• The loss of any assets (including property) if they have been mortgaged as security or to provide security to the Investment Loan.
• Default events or enforcement events (as defined in the Terms & Conditions) occurring. The consequences of such an event occurring include all amounts owing becoming immediately payable. Default events include a materially-adverse change to your client’s financial position, or to the financial position of any Guarantor or Mortgagor; and/or where all the All Ordinaries Index falls by 10% or more in any one trading day or by 20% or more over any three consecutive trading days.
• The client’s financial situation may materially change, adversely affecting their investment loan.
• Adverse market and/or security specific conditions may result in the value of their security being insufficient to repay their loan.

For general information on the risks involved, visit www.moneysmart.gov.au/investing/borrowing-to-invest.

There are a number of things you can do to reduce the risks associated with an investment loan. They include:

• Don’t borrow to the maximum permitted gearing level (i.e. the Base LVR)
• Diversification may help to smooth out volatility, making a margin call less likely. When you spread your portfolio across different companies and sectors, a fall in the value of one investment may be offset by a rise in the value of another.
• Reinvest distributions and dividends into your investment loan which can lower your gearing level.
• Pay your interest costs instead of capitalising them as it increases your loan balance and gearing level.
• Don’t rely on investment income to cover your interest costs.
• Ensure you have sufficient cash flow - Work out your interest payments and other costs in advance. Remember that interest rates may rise or you may be required to meet a margin call within short timeframes.
• Monitor your investments:
  Regularly monitor the market and your margin loan, and be prepared to adjust your strategy when the market outlook is less positive. Your account information is available anytime online. If your account is in buffer, use the time to be proactive and avoid a margin call.

Simply complete the Change of Personal Contact Details Form and return to us by:

eSubmit: Once logged in navigate to Administration > eSubmit.

Post:
CommSec Adviser Services
Locked Bag 34
Australia Square NSW 1214

We will process the request within approximately 48 to 72 hours of receipt.

We process your client’s redemption within 5 business days of receipt. Please allow at least 10 business days to complete the instructions, once authorised by our office.

Processing time varies depending on each Fund Manager's service level of agreement.

Simply have your clients complete the Investment Loan Closure and Repayment Form and return to us via:

eSubmit: Once logged in navigate to Administration > eSubmit.

Post:
CommSec Adviser Services
Locked Bag 34
Australia Square NSW 1214

We will process the request within approximately 48 to 72 hours of receipt.

Applications are no longer accepted for this product.

How often are CALIA+ statements sent to the borrower?

A consolidated account statement is sent every month.

How can my clients transact on their CALIA+ facility?

All clients can transact on their CALIA+ Variable sub-account via ATM, NetBank, EFTPOS, B_PAY^®, Telephone Banking, cheque book or at any Commonwealth Bank branch. Transactions on CALIA+ Fixed Loans are limited to the initial draw down and the final repayment. Transactions on CALIA+ Investment Loans can be conducted by contacting our Client Service team on 1800 252 351.

How can my clients make loan repayments on their CALIA+ Variable Line of Credit?

A loan repayment from a Commonwealth Bank account can be transferred into a CALIA+ Variable Line of Credit via NetBank, Telephone Banking, or using a Commonwealth Bank ATM. Cash or cheque repayments can be deposited directly into the CALIA+ Variable Line of Credit at any Commonwealth Bank branch.

Can the borrower nominate where the monthly interest charges for each CALIA+ sub-account is debited?

Yes. Monthly interest charges can be debited from any variable rate line of credit within the CALIA+ facility. CALIA+ Investment Loan interest charges may be capitalised or debited to any CALIA+ variable rate line of credit.

Is B_PAY available on CALIA+?

Yes. Your clients can make payments using B_PAY using NetBank or Telephone Banking.

How can my client obtain access to NetBank or Telephone Banking?

NetBank access can be obtained by completing Section 4 of the CALIA+ application form. If access was not requested as part of CALIA+ application, clients can register for this service online by clicking here or by calling 13 22 21 (24 hours 7 days a week).

Is a CALIA+ Investment Loan considered a sub-account and does it count towards the additional sub-account fee?

Yes. A CALIA+ Investment Loan is considered a CALIA+ sub-account and is included in the determination of any additional sub-account fee. The first three sub-accounts do not attract this fee, however each additional sub-account will be charged a monthly $8 additional sub-account fee.

How do clients increase their CALIA+ Bundle Limit?

Credit limit increases are no longer available for this product.

How do clients change their sub-account limits?

If the proposed change to the sub-account credit limits remain within the approved CALIA+ Bundle Limit, please email or write to us with the details of the required sub-account limit adjustments. A credit assessment is not required.

How do clients set up or change a periodic payment on a CALIA+ Variable Loan?

A periodic payment can be established or changed via NetBank. Alternatively, a client can establish or change a periodic payment by visiting a Commonwealth Bank branch or calling 13 22 21.

How do clients activate their CBA Keycards (ATM cards)?

Clients can activate a CBA Keycard by calling 13 22 21 (24 hours a day, 7 days a week).

How does a client notify you of changes to their personal details?

Clients should write to us at address: Locked Bag 34, Australia Square NSW 1214.

How do clients close a CALIA+ facility?

In order to close the CALIA+ facility, please have your client complete and return a Discharge Authority form to release the security and provide instructions for the disbursement of funds.

If your client has an Investment Loan as part of the facility, then the Investment Loan must be closed before the Discharge can be approved.  Please complete an Investment Loan Closure Form and return to us as per the instructions on the form.

Please:

• Complete online, download and print the Discharge Authority form;
• Complete the Investment Loan Closure Form (if relevant)
• Have all borrowers and guarantors sign;
• Email to investmentlending@cba.com.au once completed; and
• Do NOT send to the email address on the form itself, as the discharge must be approved by CommSec Adviser Services before it goes to the CommBank Discharge Team.

As the Discharge Authority Form is not specific to the CALIA+ Product, the form MUST list:

1. Each CALIA+ Account and a confirmation of whether each account is to be closed or converted to a Smart Access Transactional Account with the same BSB & Account number.
2. A Surplus Funds Bank account.
3. A Settlement Fee Bank Account, which must have sufficient funds to pay the discharge fee of $250.00 and a third party Land Title Office release fee (which is unascertainable). This can be the same account as one of the above accounts.
4. If there is a refinance or sale of property involved: the conveyancer or solicitor’s contact details for settlement, including:
   • Company Name
   • Contact details
   • Name of the person who will be booking settlement (please do not use the ‘Broker’ contact details, as brokers do not book settlements)
5. If the loan has been paid in full and there is to be a discharge with no settlement: the CommBank Branch where the client would like to pick up the Title Deed, as it cannot be posted to the client directly. Please note that in states that use Electronic Titles under PEXA, paper titles may no longer be available.

See more detailed instructions.

If you have recently lost someone close to you, we understand this may be a very difficult time.

Below is information that will help guide you through this process, from how to notify us through to what documents you will need to provide. The below relates to all products offered through us however there are some specific requirements depending on the products held, where noted below.

What you need to do

Step 1: Let us know

To ensure the account of your recently deceased client, family member or friend is protected, please notify us of their passing as soon as possible. Please provide us with the deceased’s:

• Full name
• Account number/s (if known)
• Address
• Date of birth and
• Date of passing.

Once these details have been verified, we will take the following actions to protect the account(s):

• Remove access to the account (including additional authorities on the account)
• Restrict trading
• Switch off any recurring fees
• Refund any fees charged after the date of their death (if applicable)

Important Information: Under ASX Business Rules, all CHESS Settlement Facility holdings must be ‘locked’ on initial notification of a deceased estate. This means that the shares cannot be transferred or sold until all requirements have been satisfied.

Step 2: Complete the Notification form

Download and complete the Estate Management Notification form.

The Deceased Estate Notification form is used to notify us of the executors/administrators and solicitors (where applicable) representing an estate and lists the supporting documentation requirements based on the different account types and estate value.

Once we have received and verified this information:

• We are only able to execute instructions received from the Estate executor, administrator, solicitor or appointed adviser.
• We will provide you with the portfolio statement and historical transaction summary. This information will assist you in determining how to disburse the shares of the estate.

Step 3: Complete the Disbursement form

Download and complete the Estate Management Disbursement form.

At this point, you are ready to disburse the shares. The Estate Management Disbursement form is used to instruct us to transfer and/or sell the shares of the estate. The information and documentation requirements will depend on the account types held by the deceased.

Once we have received and executed your disbursement instructions, we will automatically close the accounts and send a notification to you.

Important information: All shares must be sold or transferred from the deceased trading account within 3 months of being unlocked, unless signed approval is received from all executors requesting an extension. Please note the maximum extension that can be granted is up to 12 months from the initial unlock date. In the event this does not occur, the holdings may be sold at the discretion of CommSec Adviser Services to repay any outstanding balance (where applicable), and release the remaining shares to issuer sponsored holdings. The executor will need to liaise directly with the Share Registry to finalise the shareholdings.

We’re here to help

We are very sorry for your loss, and want to help you by making this process as simple for you as possible. For more information on managing the account/s of a deceased estate, please view the below Estate management frequently asked questions and glossary. Alternatively, please contact us.

CommBank also provide a range of helpful information, advice and guidance that you may find useful.

If the unexpected happens and you’re having trouble paying what you owe, please get in touch. We may be able to help.

Sometimes unexpected events can occur in life which can leave you needing support to get financially back on track. Our Customer Service team may be able to help customers experiencing financial difficulty with products issued or managed by AUSIEX or its related entities by:

• pausing margin loan* interest repayments;
• applying concessions to fees and charges; and/or
• working with you to develop a payment plan.

Did you know that missed or late payments can impact your credit report? For further information, please click here

Our financial assistance process

1. If you’re experiencing financial difficulty, please contact us. You will be assigned a dedicated case manager, who will ask you questions about your situation and may ask you to provide documents such as payslips, bank statements and medical certificates.
2. We will review all information available, and get in touch with you to discuss next steps.
3. At this point, if you choose to apply for financial assistance, we will ask you to submit an application which we will review and either accept or decline.
4. If accepted, we will work with you to develop a tailored financial assistance plan. If your application for financial assistance is declined, we will let you know our reasons in writing.

If you prefer, we can also work with a representative nominated by you, such as a financial counsellor. Please provide us with their details at any stage of the process.

If you have already applied for financial assistance with us and you are not satisfied with the response, you have the right to lodge a complaint. Please click here for more information.

Your financial assistance plan

This tailored plan of action will:

• provide details of the new arrangement;
• highlight any necessary repayments;
• explain when the new arrangement will end; and
• advise next steps.

We're here to help

For more information or to apply for financial assistance with us, please contact us.

You may also find these external resources helpful.

Your client may elect to transfer all or part of an existing holding in the same name from either another Broker or an Issuer by completing the below request form:

• Issuer Sponsored Transfer Request
  (Please login first for the online transfer link to become active.)
• Broker to Broker Transfer Request
  (If the share holdings are not in the same name, your client can transfer these to their share trading account by completing one of the following:
  • Off Market Transfer Form
    For use when transferring shares between another Brokers Account and your CommSec Adviser Services Trading Account or from your CommSec Adviser Services Trading Account out to the Share Registry (fees may apply).
  • Off Market Transfer Form for Issuer to Chess Transactions
    For use when transferring Issuer Sponsored holdings into your CommSec Adviser Services Account (fees may apply). If the seller is not an existing CommSec Adviser Services or a Commonwealth Bank customer, additional identification is required.
  • Internal Bulk Off Market Transfer Form
    For use when transferring multiple holdings from one CommSec Adviser Services account to another CommSec Adviser Services account only (fees may apply). This form will allow bulk transfer of up to eight securities using one form.

• All ASX-listed securities
• All warrants listed on the ASX and Chi-X (additional forms required to trade warrants and partially paid securities)
• Exchange Trade Funds (ETFs)
• Exchange Traded Commodities (ETCs)
• Exchange Traded Options (ETOs - where an options account has been established)
• Listed company-issued options
• Listed unit trusts
• Listed convertible notes
• Renounceable rights
• Listed fixed interest securities
• Australian Government Bonds
• International securities are not available through CAS

All ASX-listed securities are tradeable through Chi-X Australia market.

Once your client's trading account has been set up, there are several ways to place trades:

Online

We've made placing a share trade quick and easy by giving you the ability to place a trade in a number of different ways:

• From the Quotes page, once you've located your desired security,
  click Buy or Sell.
• From your Watchlist or Portfolio click on a stock to be taken to the Quotes Page.
  From there you can choose to Buy or Sell as described above.
• On the main menu, navigate to Trading > Share Orders > Place Order.

To place an order you will first need to select a client. If you have not selected a client you will be redirected to the My Clients > Find Client Screen to select one. Once you have selected a client, to place an order from the Share Orders > Place Order page simply complete all fields marked with a red asterisk and follow the prompts. You can learn more about what information is required in each of the fields by hovering your mouse cursor over the question marks to the left of each field.

Yes, we have discounted brokerage available for your clients who link their trading account to an existing or new Accelerator Cash Account or Investment Loan . For more details, please contact us.

We require all the following information to change an individual or joint trustee to a corporate trustee:

• An email from you notifying us about the change of trustees; and
• A completed application form; and
• Deed of Variation; and
• A completed Off Market Transfer form to transfer the stock to the new account; and
• A confirmation email from you to close the old account once the transfer of stock is complete.
• One supporting document from the below list to confirm the new trustees:

1. a notice from the Australian Taxation Office, such as a notice of assessment, issued in the last 12 months; OR
2. a Bank Statement from another financial institution from the last 12 months; OR
3. a letter from the Legal Practitioner who prepared the Trust Deed confirming:

• the Legal Practitioner assisted in the creation of the Trust;
• the Trust has been established;
• the full name of the Trust;
• the full name of all Trustees; and
• the full name of the Settlor of the Trust (unless the material asset contribution to the trust by the settlor at the time the trust is established is less than $10,000 or the settlor is deceased).
  (Supporting documents do not need to be certified).

If no supporting documentation can be provided, you will need to post an original certified photocopy (wet-ink) of the Trust Deed to Locked Bag 3005, Australia Square NSW 1215.

Yes. You can place single stock, multi-client orders and multi-stock, single client orders through our trading platform.

Placing a single stock or multi-client order

There are two ways to access the 'Single Stock, Multi-Client' order pad:

1. From the My Clients > Find Client page; and
2. By clicking on Trading in the top menu and selecting Single Stock, Multi-Client

When starting from the My Clients > Find Client page, tick the boxes to the left of each client record to select the clients you wish to place a trade for and click Place Multi-Client Order.

Step 1. Set Up

Complete the order details in first section of the page as you would for a single order and select Apply Instructions to apply them to each client.

Amend the order details for individual client if required and click Proceed to review before placing order.

Step 2. Review

Review your Buy or Sell order then confirm your approval by entering your trading password and clicking Submit.

Step 3. Confirmation

You will now receive a confirmation of your order.

For more information please see our Multi Line Order Functionality online demo.

Settlement takes place 2 business days (T+2) after your order is partially or fully executed with CommSec Adviser Services, unless the stock is trading under a Deferred Settlement basis or you have been affected by Contra, please see below for further information on Contra. For example, if your order is executed on Monday, funds will be directly debited or credited to you on Wednesday and will clear overnight, provided there are no ASX non-settlement days. Please check the ‘Site News’ articles on the CommSec Adviser Services website for updates on ASX non-settlement days

Contra is the offsetting of buy and sell trades is often referred to as 'contra'. CommSec Adviser Services may offset buy and sell trades over different days of the settlement period. This generally makes it easier for you to manage your funds required to settle buy and sell trades.

The below is an example for how contra may affect settlement of your client's trades.

Australian Securities Exchange

Shares, Bonds, Hybrid Securities, Exchange-traded products, Managed Funds, Warrants and Structure Products

The Australian Securities Exchange (ASX) opening takes place at 10:00am (AEST) and lasts for about 10 minutes. Securities open in five groups, according to the starting letter of their ASX code, but reserve the right to vary these times:

• A-B 10:00:00am +/- 15 secs
• C-F 10:02:15am +/- 15 secs
• G-M 10:04:30am +/- 15 secs
• N-R 10:06:45am +/- 15 secs
• S-Z 10:09:00am +/- 15 secs

The market is placed in a pre-closing phase between at 4:00pm and 4:10pm (AEST). Trading stops and brokers enter, change and cancel orders in preparation for the market closing.

The Closing Single Price Auction takes place at a random time between 4:10pm and 4:12pm (AEST). ASX calculates closing prices during this phase.

Exchange Traded Options and Index Options

Market trading hours for both exchange traded options and index options are from 10am to 4:20pm (AEST).

Chi-X Australia

Chi-X Australia market continuous trading occurs from 10:00 – 4:12pm (AEST) where:

• Participants may enter orders into the Chi-X market
• Orders are matched in accordance with the rules
• Trade reports may be lodged in accordance with the Market Integrity Rules

The Chi-X Australia market opening at 10:00am is a standing start for all Chi-X quoted securities. This means some securities will be available for trading on Chi-X before they are open for trading on ASX.

Please note that unlike the ASX, Chi-X Australia does not operate an opening and closing auction.

To close a trading account, please complete and return an Account Closure Request form and return to us as per the instructions on the form.

If you no longer have an adviser, please complete the form and return to us via post to:

CommSec Adviser Services
Locked Bag 3005
AUSTRALIA SQUARE NSW 1214

Once received, we will process the request within approximately 3 business days. Account holders will receive notification of the cancellation of their Holder Identification Number (HIN) from the ASX upon the closure of their account.

Visit our user hub to learn how to submit client applications online.

To request for a Term Deposit quote you will need to contact our Account Managers team via either phone or email.

Yes, please contact us and one of our Service Team members will generate an account number for you.

Yes, your clients can give you the authority to operate their ACAs to:

• Transfer funds
• Request statement reprints
• Retrieve account balances and transaction history via your third party planning software

For new accounts, simply complete the 'Adviser Authority to Operate' section of the Application Form with your client.

For existing accounts, you and your client need to complete the Adviser Authority to Operate Form.

Account holders and those with authority to operate the account can transfer money to any other bank account held at CommBank or another financial institution.

ACAs can receive funds transfers from any other bank account.

If your client would like to close their ACA, we will require a closure form to be completed and signed by the client.

Only advisers with transact access can view their clients periodic payments. These can viewed by going to "Administration" and then "Funds Transfers". If you do not have transact access on your clients ACA you can contact us on 1800 252 351 or email us at advisercashteam@cba.com.au

Account holders and those with authority to operate the account can transfer money to any other bank account held at CommBank or another financial institution.

ACAs can receive funds transfers from any other bank account.

In order to transfer funds on behalf of your clients, you must have authority to operate their ACA - see the How can I obtain authority to operate my clients' ACAs? FAQ above.

You can transfer up to $30,000 using our online transfer tool. Once logged in, navigate to Administration > Payments & Transfers > Funds Transfers. Select the account you want to transfer funds from and the transfer type then follow the prompts to complete the transaction. Note: you will need to ensure both your client’s email address and your mobile phone number are registered with us.

For transfers above $30,000 you will need to complete a Transfer Request Form. The form will need to be signed by all relevant account signatories.

Yes, as of 20 October 2018, we are now sending email and SMS notifications to all Accelerator Cash Account (ACA) account holders for all online and manual adviser-initiated cash transfers, BPAY and scheduled transfers. We will also send batch fee notification emails to all ACA account holders. These changes are part of our continued commitment to increase visibility and transparency for clients.