While we welcome any positive comments you may have, it is equally important for us to know when you have a problem so that we can resolve it and retain your confidence.

To save yourself valuable time, gather all the facts and documents about the complaint, think about the questions you want answered and decide what you want us to do.

Once you have compiled all the relevant information, contact our Customer Service team using any of the contact details above.

If you are not satisfied with our response and wish to proceed further then you may take the matter to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Before the Australian Financial Complaints Authority can investigate your complaint, you must have first given us the opportunity to review it.

The contact details for the Australian Financial Complaints Authority are:

Telephone: 1800 931 678
Email: info@afca.org.au
Internet: www.afca.org.au
Mail: GPO Box 3
Melbourne VIC 3001