CALIA+

CALIA+

Manage debt and investment in a single solution

CALIA+ is a flexible, all-in-one facility that enables your clients to take advantage of the equity locked up in their home and other assets.

By consolidating existing home, investment and personal loans into a single facility, you and your clients can better understand their overall financial position and take advantage of new investment opportunities as they arise.

How-to Videos

'How-to Videos'

View our step by step demonstrations.

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1800 252 351 (Option 3)

Between 8.30am and 6.00pm, Monday to Friday.

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Features & Benefits

Experience

Experience

Formerly Colonial Geared Investments, we’ve been providing award-winning and innovative gearing solutions to Australian investors
since 1996.
Strength

Strength

CALIA+ loans are backed by Australia’s biggest bank, the Commonwealth Bank of Australia.
Service

Service

We've built our business on understanding advisers and their clients so that we can better meet your needs.
National Support Team

National Support Team

Our dedicated Adviser Service Team, Relationship Managers and national network of BDMs ensure support is never far away.
Streamlined

Streamlined

Combine equity from residential and rural property, shares, managed funds and cash into one, easy to manage facility.
Flexible

Flexible

No set repayments plus the ability to add or remove sub-accounts, change your credit limit means you can structure the loan to suits your needs.

Interest Rates

Effective from 08 December 2017

Interest rates are subject to change without notice. All fixed rates are indicative only. Other fixed terms and firm rates available on application.

Paid Yearly In Advance*Paid Monthly in Arrears*
Variable Rate N/A 5.03% p.a.
1 Year Fixed Rate 5.49% p.a. 5.59% p.a.
2 Year Fixed Rate 5.49% p.a. 5.59% p.a.
3 Year Fixed Rate 5.54% p.a. 5.64% p.a.
5 Year Fixed Rate 5.89% p.a. 5.99% p.a.

* Rates exclude trail commission.

 

Fees & charges

Effective from 01 July 2016

1. Facility Fees

Application fee $0
Annual fee $2501
Transactions via card, over-the-counter, Commonwealth Bank ATM, EFTPOS $0
Cheque transactions including bank cheques for settlement $0
Sub-account opening and closing $0
Additional sub-account fee $02
Changes to global and sub-account limits (other than where there are security changes) $0
Property valuation fee Available on request
Change of borrower/guarantor fee $300 per event
Rearrangement of security fee $300 per event
Early termination or partial repayment fee (applies to a fixed term sub-account) Calculated using the criteria in the CALIA+ Terms and Conditions
Facility discharge fee $250

2. Investment (Margin) Loan Fees

The following fees apply where an investment (margin) loan sub-account is included in a CALIA+ facility:

Early repayment adjustments
(may be payable after allowing for a refund of any interest paid in advance)
Calculated using the criteria in the CALIA+ Terms and Conditions
Dishonour fees
(applies to any cheque or direct debit rejection)
$30
Personal Property Securities Register (PPSR) registration fee
(a government fee payable when the Security Interest is registered, or registration is amended)
Amount of government fee

3. NetBank Service Fees

The following fees apply to the use of NetBank:

Third party payments fee (Standard Plan)
(free except for third party payment within a transfer group made in excess of 3 per calendar month)
$0.50 each
Additional login fee (Standard Plan) $5 each to set up
File import fee (Standard Plan) $2.50 per import
Third party payments, Scheduling fee, Additional login fee & File import fee
(Business Plan)3
(unlimited third party payments, schedules, additional logins and file imports)
$8.00 per month
International Money Transfer (IMT) fee $22 each

4. Other Fees and Charges

The following additional fees and charges apply to the CALIA+ facility. Some of these are fees charged by the Bank in establishing and maintaining your CALIA+ facility. Others are fees charged by external organisations.

Fees charged by the bank:
Trace fee
(if you request confirmation that a third-party payment was received at the destination account)
$25 per transaction
Recovery fee
(if you request the Bank to attempt recovery of a third-party payment, in addition to trace fee)
$25 per transaction
Rejected transaction fee $2.50 per transaction
IMT advice of fate (trace) fee
(charged in the event you request a trace of an IMT)
$20 each4
Cancellation and return of cover fee
(charged if you request to cancel an IMT)
$35 each5
Transaction dishonour fee $5 per item
Overdrawing approval fee $10
Duplicate statement fee $7 each
Lodgement fee - consent $150
Lodgement fee - discharge registration $150
Settlement fee - discharge $300
Stop Cheque fee
(also applies to cheques stopped via NetBank)
$15 per request
Penalty interest rate
(applicable to amounts drawn beyond an approved credit limit)
2% pa above applicable interest rate
Investigation fee for companies / trusts Variable
Access Fees:
Non-Commonwealth Bank ATM transaction fee $2
Cirrus or Visa/Plus ATM balance enquiry fee $2
Cirrus or Visa/Plus ATM withdrawal fee $5 plus 2% of the transaction value
Maestro EFTPOS purchase fee $1 plus 2% of the transaction value

5. Government Fees and Charges

Government fees and charges associated with the CALIA+ facility may include lodgement and discharge fees, stamp duty, registration fees and document connection fees.

 

1 This fee is waived for facilities if on each anniversary of the date the offer was accepted, the Global Borrowing Limit is greater than $250,000.

2 Access fees apply to all transactions made using ATMs and electronic terminals of other financial institutions (refer to section 4 of this document). Refer to section 3 of this document for NetBank

3 The Business Plan applies only to the nominated NetBank Client Number (and associated additional logins) and excludes International Money Transfers, Stop Cheques, Traces, Rejected Transactions, Recovery and Dishonours. Standard withdrawal charges may also apply.

4 Messages sent to certain countries can require several follow-ups which are charged at $10 per follow up message sent.

5 This is a request only and is dependent on overseas bank obtaining the relevant debit authority to be able to return funds. If funds are returned in foreign currency they will be converted on the next business day using the International Money Transfer buy rate. Messages sent to certain countries can require several follow-ups which are charged at $10 per follow up message sent.

About CALIA+

Who is it designed for?

Advisers, Planners and other intermediaries wanting to offer their clients a flexible investment loan that:

  • Unlocks the equity in their existing shareholdings so they can build a larger portfolio and multiply the opportunity for capital gains;
  • Has the potential to generate higher capital gains over the medium to long term;
  • Can earn another income stream from dividends and capital gains; and
  • Can enable tax effective investment opportunities^.

How does it work?

CALIA+ is a portfolio-style credit facility that can consolidate your home, investment and personal loans into a single loan facility. The consolidation will provide you with greater visibility of your overall financial position and allows you to be prepared for opportunities that may arise in the future.

CALIA+ caters to a wide range of clients, from those looking to purchase their first home to the sophisticated investor looking to access the equity in their home and other assets. It is available to individuals, companies and trusts who wish to:

  • Purchase property;
  • Refinance and consolidate existing debts;
  • Access the equity in their home and other properties for personal or investment purposes;
  • Invest in shares, managed funds or other investments;
  • Segregate personal and investments debts to simplify tax management.

In its simplest form, a CALIA+ facility may work as follows:

  1. The CALIA + Application is submitted for formal Credit Assessment. Should the application be successful (subject to normal Credit Criteria) a property valuation may be undertaken to confirm the value of the property being offered as security. A loan offer will then be provided. The ‘Bundle Limit’ offered will reflect a Loan to Valuation Ratio (LVR) of no more than 80% of the security provided.
  2. You then have the option of opening up to 12 sub-accounts. Each sub-account has its own credit limit and the sum of those credit limits cannot exceed the Bundle Limit.

    CALIA+ Variable and Fixed sub-accounts can be used for personal and investment purposes. Subaccounts allow you to easily segregate your loans by use which in turn allows you to more easily manage your borrowing and tax position.

    Sub-accounts under the Bundle Limit may consist of the following two loan types:

    • CALIA+ Variable Loan

      A line of credit with a variable interest rate. Interest is only charged on drawn funds and is charged monthly in arrears.

    • CALIA+ Fixed Loan

      A loan for an agreed amount with a fixed interest rate of one to five years. Interest can be charged monthly in arrears or annually in advance. When the loan matures it can be repaid, rolled into a new fixed loan, or converted into a variable loan.

  3. You also have the option of setting up a CALIA+ Investment Loan. The CALIA+ Investment Loan is a separate sub-account, independent of the Bundle. The CALIA+ Investment Loan limit is dependent on the type and value of security held against the loan and is not impacted by the Bundle Limit.

    A CALIA+ Investment Loan is designed for clients who wish to invest in shares or managed funds and is ideal for those who wish to leverage existing shares or managed funds they may already own. The CALIA+ Investment Loan can be secured by shares, managed funds and cash only.

    The CALIA+ Investment Loan provides the same award-winning features as the CommSec Adviser Services Investment Loan. The Bundle Limit and the CALIA+ Investment Loan Limit are combined to provide the Global Borrowing Limit. The CALIA+ facility structure is shown below:

    Global Borrowing Limit

What features do you receive?

  • Global borrowing limit consolidates client loans together for easier management
  • Consolidated Account Statement helps with taxation planning and reporting
  • Flexible repayments
  • 24/7 CALIA+ account access through Australia’s largest banking network including NetBank, ATMs, EFTPOS, telephone banking or any Commonwealth Bank branch
  • Streamlined administrative process with fast application turnaround
  • Open up a CommSec Adviser Services Investment Loan and see information for both accounts on a single statement
  • Tailor accounts in joint names, single names or a combination of both
  • Borrow up to 80% of the value of property offered as security
  • Option of opening up to 12 sub-accounts with their own credit limit under a global borrowing limit (e.g. CALIA+ Variable Loan, CALIA+ Fixed Loan)

How do we support you?

  • Dedicated Relationship Managers
  • CALIA+ debt optimisation & indicative assessment calculator
  • Online access to client account information via the CommSec Adviser Services website
  • Gearing Strategies / Loan Restructuring / Debt Recycling initiatives
  • Business development support including regional servicing via our national team of Business Development Managers
  • Training and Education material including case studies
  • Client seminars

For more information about CALIA+, see the CALIA+ Explained Flyer (PDF).

CALIA+ is one of the products available under the CommSec Adviser Services brand, and is provided by Commonwealth Bank of Australia ABN 48 123 123 124 AFSL (‘Bank’). The Bank’s wholly owned but non-guaranteed subsidiary Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814, a Participant of the ASX Group and Chi-X Australia, only administers the Investment Loan Sub-accounts within CALIA+. Applications are subject to Commonwealth Bank’s normal credit assessment criteria. Fees and charges apply.

This website notes some features of a CommSec Adviser Services Investment Loan. Please obtain and consider the product disclosure statement (PDS), available from the Commonwealth Bank of Australia (ABN 48 123 123 124 AFSL 234945) as the product issuer, at www.CommSecAdviserServices.com.au before making any decision about the product.

^Taxation outcomes can vary according to individual circumstances and are subject to changes in legislation.

Forms

Account Origination

1. Client Application Form

Use this form to setup a new CALIA+ facility for your client.
This is a fillable pdf.

2. Terms and Conditions

Contains the CALIA+ Terms and Conditions.

3. Wholesale Client Form

Use this form to identify your client as a wholesale client. This form and the required supporting evidence must be submitted with the application form for commission to be paid on the Accelerator Cash Account.

4. Job and Industry Classifications List

Use this form for the list of eligible Job Category and Job Types for individuals and Industry Category and Industry Type for companies and trusts.

5. Individual Tax Residency Self-Certification Form

Use this form to declare your country/ies of tax residency where it was not provided on the application form.

6. Organisation Tax Residency Self-Certification Form

Company/Trust applicants use this form to declare your country/ies of tax residency where it was not provided on the application form.

7. Individual Certification Form

Individual/Joint/Third Party Mortgagor applicants use this form to declare your citizenship/residency/tax status where it was not provided on the application form.

8. Entity Classification Form

Company/Trust applicants use this form to declare your primary business activity where it was not provided on the application form.

9. Credit Guide

Outlines key information about the provision of credit in relation to the National Credit Protection Act.

FSC Identification Forms

FSC (IFSA) Identification Forms to assist with client identification process.

  • 10. Individuals and Sole Traders
  • 11. Australian Companies
  • 12. Australian Regulated Trusts
    For SMSFs please use the Australian Regulated Trusts Form.
  • 13. Australian Unregulated Trusts

Customer Identification Checklists

Checklist to understand what customer information is collected and verified under
AML/CTF obligations.

  • 14. Individual Customer
  • 15. Australian Domestic Proprietary Company
  • 16. Australian Listed Public Company
  • 17. Regulated Trust
  • 18. Unregulated Trust
  • 19. Self Managed Superannuation Fund
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Account Administration and Maintenance

20. New Adviser Form

Complete this form to setup an adviser from your dealer group to be able to offer Trading, Cash, Investment Loans and/or CALIA+ to clients.

21. Additional Adviser Authority Form

Use this form to provide an additional adviser or adviser assistant with access to an existing primary adviser's account.

22. Change or Removal of Adviser Form

Use this form to nominate a new adviser or remove an existing adviser.

23. Change of Personal Details Form

Use this form to update your client’s current postal and residential address, contact details and statement delivery preferences.

24. Credit Assessment Guidelines

A summary of the different items/documentation we require in order to conduct a credit assessment on your client.

25. Credit Limit Increase Application Form

Use this form to apply for an increase to your client’s approved global credit limit.

26. Fixed Interest Request Form

Use this form to fix some or part of your client's loan.

27. Fixed Sub-Account Form

Complete this form to add a Fixed line of credit to an existing CALIA+ facility.

28. Discharge/Refinance Authority

Complete this form to arrange for release of security and to provide instructions for disbursement of funds.

29. Funds Transfer Form

Complete this form to transfer funds within a CALIA+ facility or to an external account.

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CALIA+ is one of the products available under the CommSec Adviser Services brand, and is provided by Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 (‘Bank’). The Bank’s wholly owned but non-guaranteed subsidiary Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814, a Participant of the ASX Group and Chi-X Australia, only administers the Investment Loan Sub-accounts within CALIA+. Applications are subject to credit approval. Fees and charges apply.

Resources

'How-to Videos'

Website Education

eSubmit

You can now securely submit your clients’ applications, maintenance forms, supporting documentation and adviser forms online in a few easy steps.

Action Centre

In the Action Centre, you can view your client's online account application progress and manage maturing Term Deposits.

Dashboard

When logged into the CommSec Adviser Services website you’ll see your dashboard featuring a client and various news and market widgets.

Online Demonstration

Learn how CALIA+ can help your clients manage debt and investment in a single solution.

Interest Rate Sheet

This PDF contains the latest interest rates for CALIA+.
Updated: 08/12/2017

Tools & Calculators

What-if Calculator

Allows you to test a combination of cash and security transactions and determine their effect on the current position of an investment loan. Also assists with the resolution of margin calls by providing the amounts required for each possible transaction option to clear the margin call.

Debt Strategy Simulator

The Debt Strategy Simulator allows advisers to compare the wealth outcomes of traditional debt elimination strategies to a debt optimisation (debt recycling) strategy. The simulator requires the input of various assumptions and provides the outcomes of these strategies over a 30 year period using graphs and tables which can be printed or copied and pasted into documents such as SOAs and emails.

Structuring a CALIA+ Facility

The flexibility that CALIA+ offers can allow you structure your facility to suit your individual needs. It permits up to 12 separate sub-accounts, allowing you to create and individually manage loans that have been established for different purposes. For example, you may wish to establish sub-accounts for your home loan, investment property loan, personal loans and your share/managed fund investment loan. Creating various loans based on their purpose will allow you to separate your tax-deductible loans from your non-deductible loans. This makes managing your tax affairs simple and it will also allow you to monitor the repayment and progress of each loan.

What makes CALIA+ truly unique is that each sub-account you establish within the Bundle will share the same common security being your home and/or investment properties. We can lend up to 80% of the value of a residential, rural or vacant property, however the amount we will lend you is subject to our normal credit assessment criteria. You then have the flexibility to nominate the credit limit for each sub-account you establish up to the amount you have been approved for (the Bundle Limit).


Typical Structure of CALIA+

Typical Structure of CALIA+
Property Valuation Centre

Our Property Valuation Centre allows an adviser or client to request a Property Valuation before submitting a formal request for finance.

The report is paid for directly by the adviser/client and is distributed as instructed generally within 7 days. Should this Property Valuation report be presented to Commsec Adviser Services within 90 days of issuance, the report can be accepted and speed up the overall finance process.

For more information regarding this unique offering, please contact your Commsec Adviser Services Relationship manager today on 1800 252 351 (Option 7).

Case Study – Optimising debt to build your family's wealth

For many Australians owning a family home is only possible with the financial challenge of a large home loan. With a focus on reducing it as quickly as possible, wealth creation plans are often left until later in life, leaving little time to benefit from the compounding nature of investing. But with the right advice you can continue to focus on repaying your home loan while also investing to build wealth.

Strategy – Debt Optimisation

 

For many Australians, owning a family home is only possible with the financial challenge of repaying a large home loan. With a focus on reducing their loan as quickly as possible, wealth creation plans are often left until later in life, leaving little time to benefit from the compounding nature of investing. But with the right advice they can continue to focus on repaying their home loan while also investing to build their wealth.

This strategy is referred to as ‘debt optimisation’ (also known as ‘debt recycling’) and works by reducing non-tax-deductible ‘bad’ debt (for example your home, car and personal loans) and replacing it with tax-deductible ‘good’ debt (investment loan) which is used to invest.

A Case Study:

Brad and Angela have a $400,000 home loan secured by the family home. They wish to retire in around 20 years and in order to pay off their home loan within this timeframe, they are currently paying $37,000 a year (approximately $27,000 in interest and $10,000 off their loan). Following a personal review of their finances they realise they have around $20,000 of surplus income each year.

They decide to visit their financial adviser to find the best use for their surplus income. During their appointment they discuss a number of strategies which include:

  1. Adding their surplus income to their existing home loan repayments to repay it as quickly as possible. Once repaid they would start investing.
  2. Invest their surplus income of $20,000 while continuing to make their current home repayments over 20 years.

Brad and Angela’s adviser suggests a third strategy called debt optimisation. Similar to the first strategy, he recommends that on top of their standard home loan repayments, they should use their surplus income to pay off as much of their home loan as possible. The strategy then requires Brad and Angela to re-borrow the equity in their home created by their total home loan repayments and invest it in managed funds.

Brad and Angela agree to a debt optimisation strategy. In the first year they managed to pay $57,000 ($37,000 current repayment + $20,000 surplus income) off their home loan — $27,000 in interest and $30,000 off their loan. Using a separate investment sub-account they redraw the principal amount that they have paid off their home loan and invest it into managed funds.

Debt Optimisation – An example^:

Debt Optimisation

One year on

By adopting this strategy Brad and Angela’s total amount of debt has remained the same, however a portion of it ($30,000) is now tax-deductible ‘good debt’ — as this borrowing has been invested into managed funds, an income-producing asset. Brad and Angela are now entitled to claim the interest costs on this $30,000 borrowing as a tax deduction. As their investments also provide them with an additional source of income as well as franking credits, their strategy will become even more tax-effective*. The additional source of income allows them to increase the rate at which they reduce their home loan (‘bad’ debt) which in turn allows them to increase the size of their investment loan (‘good’ debt) and investment portfolio over time.

Find out more

To find out more about how debt optimisation might be able to help you, please contact your financial adviser.

Strategy – Regular Savings Plans

Regular savings plans provide an easy and disciplined way to invest in managed funds on a monthly basis.

CALIA+ is suitable to clients who wish to borrow against the equity in their property to make monthly investments into managed funds. All CALIA+ variable loans are established as transactional accounts with a BSB and account number. It can therefore provide a simple and automated approach to investing in managed funds by allowing the fund manager to directly debit your investment sub-account.

Strategy – Debt Consolidation

CALIA+ can be cost effective as it allows you to consolidate unsecured or personal debts that generally attract a higher interest rate than property secured loans. Consolidating all your debts within a CALIA+ facility is simple and could significantly reduce interest costs.

Example

Debt Consolidation
Guide to Investment Services

Learn about our full range of products and services to help determine which one is right for you when investing on behalf of your clients.

Statement of Advice Guidance Wording

Use this wording as a guide when creating your own SOAs.

Client Brochures
Help your clients understand how The CALIA+ facility works, along with the associated benefits with these easy to follow brochures.

CALIA Explained Booklet

Client Information Sheet

^ It is assumed that the value of investments, investment income and salary will increase over the long term. If they do not, the investment outcome may differ.

* Taxation outcomes can vary according to individual circumstances and are subject to changes in legislation.

CALIA+ is one of the products available under the CommSec Adviser Services brand, and is provided by Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 (‘Bank’). The Bank’s wholly owned but non-guaranteed subsidiary Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814, a Participant of the ASX Group and Chi-X Australia, only administers the Investment Loan Subaccounts within CALIA+. Applications are subject to credit approval. Fees and charges apply.

This website notes some features of a CommSec Adviser Services Investment Loan. Please obtain and consider the product disclosure statement (PDS), available from the Commonwealth Bank of Australia (ABN 48 123 123 124 AFSL 234945) as the product issuer, at www.CommSecAdviserServices.com.au before making any decision about the product.

Please consider the full terms and conditions available on application. Only investors who fully understand the risks associated with gearing into investments should apply.

FAQs

General

What has happened to Colonial Geared Investments?

CommSec Adviser Services brings together and enhances the unique strengths of the Core Equity Services and Colonial Geared investments businesses. We have brought the two parts of our business together under the one name to further integrate our offering and open up new and exciting opportunities to better service your needs.

CALIA+ Application

If a borrower already has an existing Commonwealth Bank account can they convert this account to a CALIA+ sub-account and retain the BSB and account number?

Yes. Borrowers can convert an existing CBA account and retain the BSB and account number. Simply provide the account details in Section 4 of the loan application form. Existing salary crediting and direct debit arrangement will also continue.



If a CALIA+ facility is established in joint names can some sub-accounts be created in one name only?

Yes. Sub-accounts may be established in any combination of the joint borrower’s names. Where single named sub-accounts are established the other borrower will be required to provide a guarantee over this account.



Can CALIA+ Fixed Loans be progressively drawn down?

No. Fixed Loans are non-transactional accounts and must be fully drawn down at time of funding/settlement.



How do I find out whether a CALIA+ application has been approved?

We will inform the financial adviser of our credit decision by telephone or email and through our online service.



When will the CALIA+ offer documents be posted to the borrower?

The offer documents will be sent to the financial adviser after all necessary supporting documents have been received and verified by us and the facility has been approved. We will inform the financial adviser if any supporting documents are outstanding. Offer documents are generally despatched within 2-3 working days of approval.



What are the application fees and charges?

All fees and charges are detailed on the CALIA+ product page and in the CALIA+ offer document.



If the CALIA+ application involves the refinancing of a loan from another financial institution, does the borrower need to notify them?

Yes. Please check with the current lender to establish what they require to discharge an existing mortgage. Most financial institutions simply require their specific discharge authority form to be completed and signed by each borrower.



How long will it take to settle a CALIA+ facility if it involves a refinance from another financial institution?

Approximately 10-15 working days after all completed documents have been returned. Often the other financial institution(s) will require this lead-time to book and confirm a settlement date. Please note that this timeframe is dependent upon the other financial institution(s).



Do all CALIA + Applications require a Property Valuation?

You will be advised upon Credit Approval if a Property Valuation is required.

CALIA+ Post-Settlement

How often are CALIA+ statements sent to the borrower?

A consolidated account statement is sent every month.



How can my clients transact on their CALIA+ facility?

All clients can transact on their CALIA+ Variable sub-account via ATM, NetBank, EFTPOS, BPAY®, Telephone Banking, cheque book or at any Commonwealth Bank branch. Transactions on CALIA+ Fixed Loans are limited to the initial draw down and the final repayment. Transactions on CALIA+ Investment Loans can be conducted by contacting our Client Service team on 1800 252 351.



How can my clients make loan repayments on their CALIA+ Variable Line of Credit?

A loan repayment from a Commonwealth Bank account can be transferred into a CALIA+ Variable Line of Credit via NetBank, Telephone Banking, or using a Commonwealth Bank ATM. Cash or cheque repayments can be deposited directly into the CALIA+ Variable Line of Credit at any Commonwealth Bank branch.



Can the borrower nominate where the monthly interest charges for each CALIA+ sub-account is debited?

Yes. Monthly interest charges can be debited from any variable rate line of credit within the CALIA+ facility. CALIA+ Investment Loan interest charges may be capitalised or debited to any CALIA+ variable rate line of credit.



Is BPAY available on CALIA+?

Yes. Your clients can make payments using BPAY using NetBank or Telephone Banking.



How can my client obtain access to NetBank or Telephone Banking?

NetBank access can be obtained by completing Section 4 of the CALIA+ application form. If access was not requested as part of CALIA+ application, clients can register for this service online by clicking here or by calling 13 22 21 (24 hours 7 days a week).



Is a CALIA+ Investment Loan considered a sub-account and does it count towards the additional sub-account fee?

Yes. A CALIA+ Investment Loan is considered a CALIA+ sub-account and is included in the determination of any additional sub-account fee. The first three sub-accounts do not attract this fee, however each additional sub-account will be charged a monthly $8 additional sub-account fee.

Making changes to the CALIA+ facility

How do clients increase their CALIA+ Bundle Limit?

A New Application Form is required with the necessary supporting documents. This is to ensure the client’s current financial position is reflected and an accurate Credit Decision can be undertaken.



How do clients change their sub-account limits?

If the proposed change to the sub-account credit limits remain within the approved CALIA+ Bundle Limit, please email or write to us with the details of the required sub-account limit adjustments. A credit assessment is not required.



How do clients set up or change a periodic payment on a CALIA+ Variable Loan?

A periodic payment can be established or changed via NetBank. Alternatively, a client can establish or change a periodic payment by visiting a Commonwealth Bank branch or calling 13 22 21.



How do clients activate their CBA Keycards (ATM cards)?

Clients can activate a CBA Keycard by calling 13 22 21 (24 hours a day, 7 days a week).



How does a client notify you of changes to their personal details?

Clients should write to us at address: Locked Bag 34, Australia Square NSW 1214.

Important Information

BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518

CALIA+ is one of the products available under the CommSec Adviser Services brand, and is provided by Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 (‘Bank’). The Bank’s wholly owned but non-guaranteed subsidiary Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814, a Participant of the ASX Group and Chi-X Australia, only administers the Investment Loan Sub-accounts within CALIA+. Applications are subject to credit approval. Fees and charges apply.